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Customer Service Policies


Return Policy


Your satisfaction is our #1 priority. If you weren't pleased with your service, please contact us at and one of our team members will respond within 1 business day.



Returns of unused products, in original packaging, made within 30 days of purchase may be credited back to the original purchasing card or provided as a Gift Card which can be used either in-store, online, or for services. Please contact us at to obtain a pre-paid return label or ship your returned product(s) to the following address:


   Attn: Returns Department

   1509 W. Berwyn Ave. Ste 201-A

   Chicago IL 60640

Gift Cards:

Gift cards are like cash. While they never expire, they cannot be replaced if lost or stolen. They also cannot be exchanged for cash unless required by law.

Acceptable Forms of Payment

If you are visiting one of our studio locations, please be aware that we are a cashless business. We accept all major credit cards, as well as digital payments through Apple Pay and Google Pay.

Price Match Guarantee


We'll match the price if you buy a qualifying item at SkinQ then find the identical item for less at any online authorized retailer. Price matches may be requested at time of purchase or within 7 days after purchase.


If you find a current lower price within 7 days of purchase, just email proof to and we will adjust your payment to the lower price, upon request.


Guidelines and limitations:​

  • The price for an item must be listed and valid at the time of match. We reserve the right to verify a competitor's advertised price and the availability of the item. If SkinQ is not able to verify the lower price, we may decline the request.

  • The item must be the identical item, brand name, size, weight, color, quantity, and model number. It must be in stock at the time of Price Match for online competitors that are authorized retailers.

  • eBay is not an authorized retailer and we are unable to offer Price Match for items sold through their site.

  • Please bring the entire printed ad, or show the online price or digital version of the ad on your mobile device for proof of price.

  • Price Match does not apply to pricing only available to select groups of customers including loyalty offers and membership programs.

Cancellation Policy

For in-person appointments at any of our studio locations, should you need to cancel or reschedule, please notify us at least 12 hours in advance to avoid incurring the full service fee.


For virtual consultations, all prepaid deposits are non-refundable under any circumstances. If you need to reschedule, please notify us at least 12 hours in advance and we'll gladly find a time that works better for you. Appointments cancelled or rescheduled without providing 12 hours advance notice will result in the forfeiture of the associated $100 non-refundable prepaid deposit.


You can easily cancel your appointment online at Also, feel free to contact us via email at or by phone at (312) 248-4376.

Contact Information

SkinQ welcomes your questions or comments regarding these Customer Service Policies. If you believe that SkinQ has not adhered to these policies, please contact SkinQ at:


Z+E Skincare Group LLC (dba SkinQ)

3519 N. Lincoln Ave.

Chicago, Illinois 60657


Email Address:


Telephone number:

(312) 248-4376

Effective as of February, 2024

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